Terms and Conditions of orders of printing house SERIKON Spółka z ograniczoną odpowiedzialnością Spółka Komandytowa
1. General
1.1. These Terms and Conditions constitute a model for a contract within the meaning of Article 10(1) of Regulation (EC) No 1782/2003 Article 384 of the Code defining the terms of contracts concluded with the contractors of Serikon Grzegorz and Krystian Pałka sp. J. tulce (63 – 004) at ul. Sosnowa 6 entered in the National Court Register under the number 0000834357 registered by the District Court in Poznań, XXI Commercial Division of the National Court Register.
1.2. These Regulations apply only to contracts placed by traders within the meaning of the Act of 02 July 2004 on freedom of establishment (OJ C 104, 11.12.2004, p. 1). U. of 2004 No. 173 item. 1807 as amended. zm).
2. Definitions
2.1. Printing house - the company described in paragraph 1. 1.1 of these Regulations providing services to the contracting authority.
2.2. Customer – entrepreneur placing an order for services provided by the Printing House
3. Order
3.1. The placing of orders shall be carried out according to the following procedure:
3.1.1. When making the order, the Customer is obliged to provide in particular: the name and form of the business activity, address, registration number, registration authority and tax identification number.
3.1.2. The person placing the order is obliged to present the authority to represent the Customer.
3.1.3. The Customer is obliged to provide the Printer with the name of the ordered article or trade name or the name of the sample delivered.
3.1.4. When placing an order, the Customer is obliged to indicate the method and place of delivery. The printing house is not responsible for improper or incorrect indicated place of delivery.
3.1.5. If you place an order by e- e-mail or fax, the order binds the parties from the moment it is delivered. The date of delivery shall be deemed to be the return date for the receipt of the order sent by an authorized printer employee.
3.1.6. The Printing House reserves the right to request a prepayment from the Customer for the order placed, or to perform other types of safeguards ensuring the correct execution of the order on the part of the Customer.
3.1.7. In the event of the Customer's resignation from the order submitted, the Printing House reserves the right to request from the Customer the reimbursement of the costs incurred so far, which consists in particular of the costs of the raw material used, design and preparatory work printing.
3.1.8. Any changes to the order placed must be sent by e-mail, fax or in writing within three days of the date of placing the order.
3.2. Order confirmation:
3.2.1. The order placed by the customer shall each time require written confirmation from the Printing House.
4. Ordered goods
4.1. The printing house reserves the right to tolerate the amount of goods delivered in the amount of +/- 5%, which does not require acceptance on the part of the Customer.
5. Delivery
5.1. If the Customer has not specified the delivery date in the order, this period will be specified in the order confirmation.
5.2. When the Printing House transfers the goods to the carrier, all the advantages and burdens associated with it and the danger of accidental loss or damage to the goods pass to the carrier.
5.3. In case of reservations about the delivered shipment, the Customer is obliged to immediately submit his comments to the consignment note.
5.4. The above comments must also be confirmed by registered letter with acknowledgement of receipt and sent to the carrier within three days of delivery.
5.5. A copy of the above letter must be sent to the Printing House in order to determine the carrier's possible liability.
5.6. In the case of receipt of the goods by the Customer by his own means of transport, all benefits and weights, including the possibility of loss or damage, pass to the Customer at the time of transfer of the goods.
5.7. The printing house shall not be liable if the goods have not been delivered on time for reasons beyond its control.
5.8. The printing house undertakes to inform the Customer of possible delays or inability to deliver the goods within the agreed period in writing, unless circumstances prevent notification.
5.9. Failure to collect the goods or refusal of acceptance by the Customer results in the placing of the goods in stock and entitles the Printing House to request from the Customer the refund of any costs related to this.
5.10. After delivery of the goods, the customer is obliged to store it in such a way as to prevent damage and moisture.
6. Payment terms
6.1. The price of the goods is determined according to the offer presented and confirmed in the order sent back by e-mail.
6.2.The due date is placed on invoices issued to the Customer and is calculated from the moment it is issued.
6.3. If the payment period indicated on the invoices is exceeded, the Printing House reserves the right to request immediate settlement of all late payments and to charge statutory interest for delays at the current rate percentage of statutory
6.4. Goods delivered to the Customer should be treated as sold, on this basis the Customer is obliged to pay its full value within the time limit specified on the invoice.
7. Complaints
7.1. The complaint must be submitted in writing by posting a detailed description of the non-compliance indicating the date of its notice, the order number and contact details.
7.2. The Customer is obliged to check the materials received each time. In case of any incompatibility, differences or irregularities, the Customer is obliged to send:
7.2.1. up to 5 working days from the time the goods are delivered in the event of visible defects, inconsistencies as to the quantity, quality or type of product delivered,
7.2.2. up to 10 days in the case of defects which can be found by inspection, but no later than 2 months after the delivery date in the event of a finding of defects the disclosure of which is possible only by carrying out technical tests.
7.3. In order to more easily identify the goods subject to the complaint, it is forbidden to remove any markings of the goods
7.4. The goods subject to the complaint may not be traded until the complaint is processed.
7.5. In the event that the Customer finds deficiencies entitling to advertise the product, taking into account the above requirements, the Customer is obliged to notify the representative of the Printing House, as well as make the place of storage available, use and processing of the product.
7.6. In case of recognition of the complaint, the Printing House undertakes to exchange the goods for goods free from defects or reimbursement of the paid receivables.
7.7. The customer is obliged to hand over the goods subject to the complaint intact and the original packaging.
7.8. The Customer is obliged to contact the Printing House in order to determine how the goods are to be delivered to the complaint.
7.9. The printing house uses paints currently available on the market. It is not responsible for their resistance to light, abrasion and durability.
7.10. Small deviations in color tones that may result from the quality of the supplied substrate for printing are not the basis for complaints.
7.11. After placing the order, the Customer has the right to request information from the Printing House regarding the expected tolerances.
8. Copyright
8.1. The Customer is entirely responsible for legal defects resulting from the content provided for printing works and projects carried out on his behalf, including any copyright infringements and other rights of third parties.
8.2. The Customer undertakes to analyse the projects carried out on his behalf and report in detail within 3 days from the date of receipt of any objections.
8.3. The printing house is the sole copyright owner for all the projects it has made.
8.4. The right to the project ordered and paid will be waived only by concluding an appropriate contract between the Printing House and the operator.
9. Final statements
9.1. The printing house reserves the right to make changes to these terms and conditions.
9.2. All disputes arising from the concluded agreement shall be given to the courts of the Polish courts.
9.3. The court competent to hear disputes arising from the contract is the competent general court in Poznań in general proceedings.
9.4. The law applicable to any disputes is the law in force in the territory of the Republic of Poland.